We are seeking an experienced, highly organized, and results-driven Operations & Process Improvement Lead to support our growing operations.

This role focuses on coordinating daily workflows, improving operational efficiency, maintaining quality standards, and supporting team performance across our processing and fulfillment operations.

The ideal candidate is a hands-on leader who can take ownership of assigned operations, identify opportunities for improvement, solve problems independently, and work closely with management to achieve operational goals.

Responsibilities

Lead and coordinate assigned daily operational activities to ensure productivity, quality, and efficiency targets are met.

Guide, train, and support team members while promoting accountability and consistent performance.

Work closely with management to establish priorities, coordinate schedules, and distribute workloads effectively.

Monitor operational performance, identify bottlenecks, and implement improvements to increase throughput and reduce errors.

Coordinate with inventory, warehouse, quality control, and logistics teams to maintain smooth workflows.

Track operational KPIs, inventory accuracy, and productivity metrics, providing regular reports to management.

Identify and resolve operational issues proactively, escalating concerns when necessary.

Develop, document, and improve standard operating procedures (SOPs) to maintain consistency and efficiency.

Support staffing and resource planning based on operational needs.

Take ownership of assigned projects and ensure timely execution.

Support process improvements and operational expansion as business needs evolve.

Ensure compliance with company procedures, safety standards, and operational policies.

Requirements

Must be authorized to work in the U.S.

Strong leadership and team management experience.

Advanced Excel skills and proficiency in Microsoft Office, including Outlook, Word, Teams, and PowerPoint.

Strong analytical, organizational, and problem-solving skills.

Ability to independently manage priorities, make decisions within assigned responsibilities, and drive results.

Experience managing operational workflows, inventory, fulfillment, logistics, or related processes.

Experience monitoring operational KPIs, analyzing performance, and implementing process improvements.

Strong attention to detail with a focus on accuracy, consistency, and accountability.

Excellent verbal and written communication skills.

Ability to coordinate multiple workflows and meet deadlines in a fast-paced environment.

Must be comfortable complying with the company's metal-free clothing and personal item policy.

Our Culture

We are a diverse team made up of people from many different cultures and backgrounds. We value teamwork, respect, adaptability, and a shared commitment to getting the job done.

We look for leaders who are dependable, self-sufficient, solution-oriented, and willing to roll up their sleeves to support their teams and help drive results.

Qualifications

Bachelor's degree preferred; Associate degree required.

3 to 5+ years of experience in operations management, production, logistics, distribution, inventory management, fulfillment, manufacturing, e-commerce operations, or a related field.

Previous experience supervising or managing employees required.

Experience with consumer electronics, technology products, or similar product categories strongly preferred.

Experience with process improvement, workflow optimization, SOP development, or operational efficiency initiatives is a plus.

Job Type

Full-time

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

People with a criminal record are encouraged to apply.

Work Location 

In person

email : mirusea@yahoo.com