The Contact Center Representative will work with a dynamic team and will provide information to customers in a call center environment which responds to inquiries about products and services. The Contact Center Representative will be responsible for but not limited to serving as a liaison between customers and our client companies, will assist with complaints, errors, account questions, billing, cancellations, and other queries in a professional and friendly manner.

Hours:

Monday through Friday 10:30 am - 7:00 pm (Chinese speaking)

Monday through Friday 9:30 am - 6:00 pm (Korean speaking)

Benefits:

Medical/Dental/Vision/Life Insurances, paid Vacations/parental leave, HSA, EAP, 401(k), and etc.

Language Requirement:

Qualified candidate will be proficient in English and Korean and/or Chinese 

Job Responsibilities

• Handles both inbound & outbound calls
• Answers inquiries, resolve problems via telephone, mail, fax, or email
• Assist customers with inquiries regarding their monthly statement, transaction and deposits
• Researches inquiries and issues providing timely and accurate response
• Properly documents and creates customer call notes on a computer system
• Provides existing customers with appropriate documents regarding bank changes, name change or any other change that corresponds to their Merchant Account
• Updates information on Merchant Accounts with provided documents
• Works with customer service manager to ensure proper customer service is being delivered
  

Scope of Job

 Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but has the ability to deviate when needed using sound judgement and knowledge of the business, requires only general supervision and works well with a team in a call center environment.

Please send your resume to agentsupport@firstdata.com.